Advertising (818) 342-7566

It is important to realize that most adult products, such as vibrators and other personal items, are not returnable unless they are defective. Merchants can't resell them or return them to the manufacturer, as the assumption is that they have been used. Before you buy, check our review listings, or feel free to email us with any questions you have.

Computer software and videos are also not usually returnable, as they are so easily copied, and the merchants are not in the free rental business. Read our reviews and check our Video section for review sites before you buy.

Never return a defective item without first contacting the company and getting return information.

Traditionally, adult products are not made to last. Things have been getting better, and many companies do offer a warranty with their products. Do not expect to buy an item from a dealer and then return it several months later. After a couple of months, your recourse will probably have to be with the manufacturer. It is not a bad idea to ask your dealer what their return policy is, and most online sites have this posted somewhere.
 

Buying on the Internet

Contrary to what many believe, purchasing on the Internet is safer than buying from your local restaurant. It is much easier for someone to snatch your card information in a live transaction than in an encrypted one. In many cases, no one ever sees your data as it is processed automatically. There have been some well known cases where credit card data has been stolen from sites, but most do not store the data online where it is accessible to hackers, and security is constantly being improved upon. Your data is not 100% safe in Internet transactions, but the instances of fraud and theft are much greater in phone and live credit card transactions.

Keep track of the billing information when you buy a product over the Internet using your credit card. Jot down the billing company name (usually different from the site name) so that you will recognize it when your credit card bill comes in. This keeps you from getting upset by strange charges on your bill that you don't recognize.

If you feel a charge is fraudulent, you can dispute the charge with your credit card company, which may remove that charge (called a charge back). Contact the billing company first (a contact number will appear on your bill), to find out what the charge is for, because many times the billing name is unrelated to the business you dealt with on the Internet. Disputing a valid charge is also considered fraud, and really annoys merchants. Not only are they out money, but credit card companies penalize them very severely for charge backs, even if the charge back is not legitimate.  Please always try to resolve an issue with the merchant first, as charge backs create huge headaches for them and are something they want to avoid at all costs. This alone is incentive for most companies to treat you fairly. If a charge does appear on your credit card and you are not sure what site it is for, you might want to check the helpful information at Jane's Guide.

After a few days of free membership or signing up for a one month membership, many porn sites begin automatically billing a monthly fee until you finally catch on and cancel. This is known as a recurring membership. In some cases, canceling is not easy. Even if you are on to the con and try to cancel before the expiration date, you may be charged anyway. Once again, reading the fine print is important.  Skip the free tours that require a credit card to prove your age. If they need your card number, expiration date, and billing address, chances are they have every intention of billing you. Also, never give these people your debit card. It does not have the same protections a credit card has. This is why it is important to deal only with membership sites that are trustworthy.

The most dangerous scam on the Internet involves dialers. You download free software for automatic access to an adult site. What you may not realize is that you are not connecting to them via the Internet. Your modem disconnects from the Internet and dials a special phone number in a foreign country with connection charges as high as $7 per minute. Another variation, very prevalent on the Newsgroups, is to offer a downloadable video. It is actually an executable file with the .exe extension, and when run, it does the dirty work.  There were so many complaints that the FCC asked AT&T to block numbers to one of the countries that some of the dialers point to. AT&T complied, although they have insisted that the charges appearing on customer's phone bills were legitimate. For a more detailed account of this scam, read Hey Babe, Wanna Call Chad?. While dialers may have a legitimate use for those who don't have a credit card, they offer none of the protections a credit card has and you can easily be stuck with charges that are not legitimate. We recommend avoiding dialers in all instances.
 

Customer Satisfaction Policy

We try very hard to make sure that we have the best merchants on the Internet amongst our links. While we don't anticipate any problems, if they do occur, we want to see them resolved. Email us if you have had any type of problem with any of the merchants listed on our site. Include receipts and any other information that might be of help. We will contact the site and see if we can get a response. We can't guarantee that we can correct the problem, but if we are unsatisfied with their response to our inquiry, they will be removed from our site.

Most problems result from miscommunication, misunderstanding, or a simple mistake, and can usually be easily resolved. Most companies value their good name and want to keep their customers satisfied.